Leading the 'leaders' Dave McRobbieFebruary 20, 2018thought leadership, leadership, development, empathyComment
How much have you spent on CX??? Really?? Dave McRobbieJanuary 16, 2018customer experience, engagement, cxComment
In praise of generalists – fighting against commoditisation of skills. Dave McRobbieDecember 21, 2017Comment
Finding your voice.. Dave McRobbieNovember 21, 2017voice, customer experience, artificial intelligenceComment
How social media stole the internet and how it will steal AI. Dave McRobbieNovember 21, 2017ai, social, customer experienceComment